At Penelope Trails, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer the following refund and return policy:
Returns
- We accept returns within 14 days of receiving your order.
- Items must be unused, in their original packaging, and in resalable condition.
- Certain products like opened or damaged camping gear, fishing tools, or luggage may not be eligible for return.
Refunds
- Once your return is received and inspected, we will process your refund.
- Refunds will be issued as per the original cash-on-delivery payment method.
- Please note that the cost of return shipping will be borne by the customer, unless the return is due to a mistake on our part (damaged or incorrect item).
How to Request a Return or Refund
- To initiate a return or refund, please contact us within 14 days of receiving your order.
- Reach out via our contact page or email us with your order number, and we’ll guide you through the process.
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us immediately, and we will arrange for a replacement or refund.
- In such cases, Penelope Trails will cover the return shipping cost.
Note:
- All items marked as “Final Sale” are not eligible for return or refund.
- Please ensure the items are packed securely when returning them.
For any questions or assistance with your return, please reach out to us at [email protected].