At Penelope Trails, we are committed to delivering your camping supplies, fishing tools, hiking gear, and luggage gear as quickly and efficiently as possible. Here’s everything you need to know about shipping:
Worldwide Shipping
- We ship our products globally, ensuring that outdoor enthusiasts from all corners of the world can get access to the best outdoor gear.
Shipping Times
- Shipping times vary based on your location. Standard delivery times range from 7-14 business days, depending on your country.
- International shipping may take longer depending on customs processing.
Shipping Fees
- Shipping costs are calculated at checkout based on your location and the size of your order.
- We strive to keep our shipping fees as affordable as possible. However, please note that customers are responsible for any customs or import duties applicable to their country.
Order Processing
- Orders are processed within 1-3 business days. Once your order has been dispatched, you will receive a confirmation email with tracking information.
- Please note that we only accept cash on delivery as the payment method for all orders.
Lost or Damaged Shipments
- If your package is lost or damaged during transit, please contact us immediately so we can resolve the issue.
- We will assist in locating your order or issuing a replacement.
Tracking Your Order
- You will receive a tracking number once your order has been shipped. You can use this number to track your order’s progress.
For any inquiries regarding shipping, delivery times, or assistance with your order, please reach out to us at [email protected].